CASE STUDY

Improving healthcare operations with digital Tools

Helping Wellpoint staff work better together

Project Overview

WellPoint Holding Corp asked MicroAgility to:

Build a Web Application to Make Scheduling, Resource Management, and Communication Easier

WellPoint Holding Corp is a major healthcare organization serving millions across the United States.

They believe better internal systems lead to better patient care. Their aim is to create a work environment where staff can focus more on patients and less on paperwork.

The stats of WellPoint's Operations

118 millon people served

1.7 million healthcare providers in network

Large Population covered

THE Fact

In 2024, healthcare staff report that easy-to-use digital tools help them provide better patient care

The Core Problem We were tasked with

The problem:

WellPoint's outdated systems hindered staff efficiency and information sharing.

  1. Staff were losing about 20% of their time due to meeting mix-ups and double-bookings.
  2. About 30% of rooms and equipment sat unused because of poor tracking.
  3. Important files were hard to find, slowing down decision-making.
  4. Departments struggled to share updates, leading to miscommunication.

Key Stats

Additional challenges to overcome

01

Connecting the new system to existing health IT systems without disrupting daily work.

02

Keeping patient information safe and meeting healthcare data rules.

03

Making the system easy to use for all staff, regardless of their tech skills.

04

Building a system that can grow with WellPoint and adapt to new healthcare needs.

In a nutshell

WellPoint needed a better way

Staff needed a single, easy-to-use system for scheduling, managing resources, and communicating, so they could spend more time on patient care.

Implementing the Solution

The solution:

We built a web application that brings together scheduling, resource tracking, and communication.

Our team built a centralized hub for all documents, equipped with powerful search features that make it easy to find and access information quickly. We also developed a secure, user-friendly platform that allows staff to seamlessly share information across departments, fostering better collaboration and communication.

The system leverages cost-effective, scalable technology, ensuring it can accommodate future growth without additional strain. As a result, this new approach significantly reduced administrative tasks and improved resource utilization by, making day-to-day operations more efficient and streamlined.

OUR WAYS

Strategies employed

01

Studied how staff work to identify and fix the main bottlenecks.

02

Used flexible development methods to quickly adapt to feedback.

03

Built the system in modules to make future updates easier.

04

Used data analysis to show how resources are used and where to improve.

05

Created a plan to help staff learn and adopt the new system smoothly.

4 Main Features


for Seamless, Optimal Performance

10 Million+ Tasks


Handled monthly with precision

Tech Used


Java/J2EE, Spring, Hibernate, Oracle, Kubernetes

THE RESULT

Impact on patient care

Our web application helped WellPoint staff work more efficiently, allowing them to focus more on patients.

THE OUTCOME

The new system streamlines admin tasks, allowing WellPoint staff to focus more on patients.

The system now efficiently handles over a large quantity tasks every month, operating with an impressive 99.99% uptime, ensuring reliability and smooth functionality. As a result, staff productivity has seen a remarkable 45% boost, allowing teams to work more effectively and focus on higher-value tasks.

Here is how it impacted the people involved

Grassroots Level

The impact on staff

Medical staff now spend less time on administrative tasks. Support teams resolve scheduling issues and find resources twice as fast. Staff say their job satisfaction has improved with the new system.

Less Time on Paperwork More Time for Patient Care Easier Access to Resources Better Teamwork Across Departments

Less Time on Paperwork

More Time for Patient Care

Easier Access to Resources

Better Teamwork Across Departments

Organizational Level

The impact on WellPoint

Departments now work together more smoothly and use resources more efficiently. Leaders can make better decisions with the insights from the new system. WellPoint has cut operational costs and patient satisfaction is up.

Better Use of Resources Improved Planning Easier Compliance with Regulations More Efficient Operations

Better Use of Resources

Improved Planning

Easier Compliance with Regulations

More Efficient Operations

"The web application has made a real difference in how we work. By simplifying our daily tasks, we can focus more on what really matters - our patients. Our staff are happier, and we're seeing better results in patient care."

Sr. Manager, WellPoint Holding Corp

Here's what we can learn from this case study

When healthcare organizations use smart digital tools, they can work more efficiently and provide better patient care. By focusing on what users really need and using advanced technology, we can create a better work environment for healthcare staff, which leads to healthier patients.

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