CASE STUDY

Transforming project delivery through agile program management

Elevating Comcast's operational readiness with strategic planning and execution

Project Overview

Comcast partnered with MicroAgility to:

Comcast engaged MicroAgility to lead an Agile transformation for their Operational Readiness Testing (ORT) program.

Comcast is a global media and technology leader, providing video, internet, and phone services to millions.

They aim to deliver cutting-edge technology and superior customer experiences in a rapidly evolving market. Their goal is to maintain service excellence while accelerating their ability to innovate and deploy new features.

The Stats of Comcast

31+ Million Customer Relationships

50+ Million High-Speed Internet Customers

100+ Ongoing Technology Projects

THE Fact

In 2024, companies using Agile project management report 60% higher success rates in large-scale IT transformations

The Core Problem We were tasked with

The problem:

Comcast's Operational Readiness Testing approach was limiting innovation and service quality.

  1. Siloed project management practices led to inconsistent testing approaches across different teams and services.
  2. The lack of a centralized Program Management Office (PMO) resulted in poor resource allocation and project prioritization.
  3. Traditional waterfall methodologies were causing long lead times between feature development and deployment.
  4. There was no standardized process for capturing and implementing lessons learned from past projects.

Key Stats

Additional challenges to overcome

01

Resistance to change from teams accustomed to traditional project management methods.

02

Coordinating Agile transformation across geographically dispersed teams and diverse service offerings.

03

Ensuring continuous service quality while transitioning to new project delivery methods.

04

Integrating Agile practices with existing corporate governance and compliance requirements.

In a nutshell

Comcast needed a program overhaul

The company required a comprehensive Agile transformation of its ORT program to improve project delivery, enhance service quality, and accelerate innovation.

Implementing the Solution

The solution:

We established a centralized Program Management Office (PMO) to oversee the Agile transformation and ORT initiatives.

Our team implemented Scaled Agile Framework (SAFe) methodologies across all ORT projects and teams, tailored to Comcast's needs. We developed a customized Agile training program and provided hands-on coaching to guide Comcast's staff through the transition.

Additionally, we established Continuous Integration/Continuous Deployment (CI/CD) pipelines to automate testing and deployment processes, ensuring greater efficiency and consistency.

This Agile transformation not only reduced project delivery time significantly but also increased successful deployments by a large amount, enhancing overall project performance and accelerating time-to-market.

OUR WAYS

Strategies employed

01

Conducted comprehensive organizational assessment to identify areas for Agile adoption and improvement.

02

Established Agile governance structures, including Scrum-of-Scrums and Agile Release Trains.

03

Implemented Jira and Confluence for project tracking and knowledge management across the program.

04

Introduced regular program increment (PI) planning sessions to align all teams on priorities and dependencies.

05

Developed KPIs to measure Agile maturity and project delivery efficiency.

20+ Teams Formed.

Driving efficiency and collaboration

1 Million+ Test Scenarios.

Delivering success across business units

Tech Expertise


SAFe, Scrum, Kanban, DevOps Integration

THE RESULT

Impact that speaks volumes

Our Agile program management transformation revolutionized Comcast's ability to deliver high-quality services and innovations rapidly.

THE OUTCOME

The new Agile PMO gives Comcast an efficient framework for managing complex projects.

This enables faster deployment of new features and more reliable service delivery to customers. The program now manages over 100 concurrent projects, with an on-time delivery rate and a reduction in post-deployment issues.

Here is how it impacted the people involved

Grassroots Level

The impact on development and operations teams

Teams now collaborate more effectively, with many reporting improved cross-functional communication. Employees report higher job satisfaction due to clearer objectives and more autonomy in their work.

Staff feel more confident in their ability to respond to changing project requirements and customer needs.

Improved Team Collaboration

Enhanced Skills Development

Increased Work Satisfaction

Greater Adaptability to Change

Organizational Level

The Impact on Comcast

The Agile transformation significantly improved Comcast's ability to respond to market changes and customer needs. Project visibility and alignment with business objectives increased.

Time-to-market for new features decreased, while customer satisfaction with service reliability improved.

Faster Innovation Delivery

Improved Resource Utilization

Enhanced Business Agility

Increased Customer Satisfaction

"MicroAgility's Agile expertise transformed our technology projects. Their SAFe implementation and PMO leadership improved project delivery and made our organization more dynamic and responsive."

Shehzad Hussain - Director, Comcast

Here's what we can learn from this case study

Implementing Agile methodologies at a program level can dramatically improve an organization's ability to deliver complex technology projects. By focusing on Agile principles, establishing a strong PMO, and providing comprehensive training and support, companies can enhance their project delivery capabilities, improve service quality, and create a more engaged workforce.

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